Frequently Asked Questions

Can I collect my order from UAM store?

Yes, self pick-up is available at our store, you can place your order online, select the self-pick-up option and collect it the next day after showing the confirmation email.

Where do you ship to?

We currently ship to all Emirates within United Arab Emirate.

Do I need to create an account to shop online?

No, you do not need to create an account to purchase from our online store, however, if you create an account, you will be able to track your order, view past orders and save details for future purchases.

What if I am unable to login into my account?

Please confirm you enter the right email address and password you used to create your account. If you cannot remember your password, click on the ‘Forgot Your Password’ link on the account Sign-in and follow the steps. Alternatively, you can also contact us at:

How do I cancel my order?

If you are a registered user, you can cancel an order by logging into your account and going to ‘My Orders’.
If you are a guest user, you can go to track my order page and cancel it, alternatively you can email us at:
You can only cancel your orders up to 24 hours after confirmation, or else your order can no longer be cancelled.

Where is my order?

Once your order is placed, you would receive an email confirmation including all the related details regarding your order. If your order did not arrive within the shipping time, then email us at

What if my order is misplaced?

If your order is misplaced during delivery, contact us at:

Can I get a refund on returns?

We do not currently offer refunds - just exchanges.

Can I return or exchange items multiple times?

Return or exchange of items is only allowable once.

Which currency will be I be charged in?

You will be charged in the United Arab Emirates Dirham (AED). All payments will be charged in AED as stated at cart

Which forms of payment do you accept?

We accept all debit and credit cards.

How secure are my credit cards?

All credit card transactions on the website are processed using a secure online payment gateway that encrypts your card details in a secure host environment. These details will be fully encrypted and only used to process card transactions which you have initiated.

Is there someone that I can contact directly with general inquiries?

Yes, if you have any questions, you can email